Research Catalog

Title

Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

Author

Stone, Douglas, 1958-

Publication

New York : Penguin Books, [2010], ©2010.

Items in the Library & Off-site

Holdings

Details

Additional Authors

• Heen, Sheila
• Patton, Bruce

Description

xxxiii, 315 pages : illustrations; 20 cm

Summary

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

Subject

• Interpersonal communication
• Interpersonal communication > Case studies

Note

• "With a foreword by Roger Fisher"--Cover.
• "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
• First published in the U.S.A. by Viking Penguin, 1999.

Contents

Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.

ISBN

• 9780143118442 (pbk) :
• 0143118447 (pbk) :

OCLC

• ocn855042304
• 855042304
• SCSB-14266822

Owning Institutions

Columbia University Libraries