Research Catalog

Title

The handbook of global outsourcing and offshoring : the definitive guide to strategy and operations / Ilan Oshri, Professor of Technology and Globalisation, Loughborough University, UK, Julia Kotlarsky, Professor of Technology and Global Sourcing, Aston University, UK, Leslie P. Willcocks, Professor of Management, London School of Economics, London, UK.

Author

Oshri, Ilan

Publication

Houndmills, Basingstoke, Hampshire ; New York, NY : Palgrave Macmillan, 2015.

Items in the Library & Off-site

Holdings

Details

Additional Authors

• Kotlarsky, Julia
• Willcocks, Leslie

Description

xiv, 351 pages; 24 cm

Summary

"The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global context. Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context. Readers from a wide range of industry and regions need to know how to outsource, and to build the skills to participate in and manage outsourcing from client and vendor perspectives. "--

Subjects

• Offshore outsourcing
• BUSINESS & ECONOMICS / Strategic Planning
• Contracting out
• BUSINESS & ECONOMICS / Outsourcing
• BUSINESS & ECONOMICS / Production & Operations Management
• BUSINESS & ECONOMICS / International / General

Bibliography (note)

• Includes bibliographical references and index.

Contents

Machine generated contents note: -- Introduction -- PART I: MAKING A SOURCING DECISION -- 1. Overview of the Global Sourcing Marketplace -- 2. Sourcing Models: What and When to Outsource or Offshore -- 3. Country Attractiveness for Outsourcing and Captive Centres -- 4. The Attractiveness of Western Countries for Outsourcing Services -- PART II: BUILDING SOURCING COMPETENCIES -- 5. Supplier Core Capabilities and Strategies for Sustainability and Growth -- 6. Leveraging Knowledge and Expertise -- 7. The Client Perspective: Vendor Selection Strategy, Retained Management Capabilities -- PART III: MANAGING SOURCING RELATIONSHIPS -- 8. Legal Issues in Outsourcing and Offshoring -- 9. The IT Outsourcing Life Cycle and the Transition Phase -- 10. Governance of Outsourcing Projects -- 11. Managing Globally Distributed Teams -- 12. High Performance BPO -- 13. Shared Service Centres -- 14. Cloud Computing -- 15. Innovation Through Sourcing -- Teaching Case -- Norwich Union and IBM.

ISBN

• 9781137437426
• 1137437421

LCCN

• 2014038183
• 99962841054

OCLC

• 889175529
• ocn889175529
• SCSB-9397934

Owning Institutions

Columbia University Libraries