Research Catalog

Economic consequences of providing quality and customer satisfaction

Title
Economic consequences of providing quality and customer satisfaction / Eugene W. Anderson, Claes Fornell, Donald R. Lehmann.
Author
Anderson, Eugene W. (Eugene Walter), 1959-
Publication
Cambridge, Mass. : Marketing Science Institute, [1993], ©1993.

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TextRequest in advance HF5415 .M31 no.93/112-93/113Off-site

Holdings

Details

Additional Authors
  • Fornell, Claes.
  • Lehmann, Donald R.
Description
31 pages : illustrations; 28 cm.
Series Statement
Report (Marketing Science Institute) ; no. 93-112
Uniform Title
Report (Marketing Science Institute) ; no. 93-112.
Subjects
Note
  • "Working paper."
  • "August 1993."
Bibliography (note)
  • Includes bibliographical references (p. 29-31)
OCLC
ocm28932838
Owning Institutions
Columbia University Libraries