Research Catalog

The quality journey : how winning the Baldrige sparked the remaking of IBM

Title
The quality journey : how winning the Baldrige sparked the remaking of IBM / Joseph H. Boyett, Stephen Schwartz, Laurence Osterwise, and Roy Bauer.
Author
Boyett, Joseph H.
Publication
New York, NY : Dutton, 1993.

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Details

Additional Authors
  • Schwartz, Stephen B.
  • Osterwise, Laurence.
  • Bauer, Roy A.
Description
xviii, 349 pages : illustrations, charts; 24 cm
Subject
  • International Business Machines Corporation
  • Computer industry > United States > Quality control
  • Computer industry > United States > Management
  • Malcolm Baldrige National Quality Award
Note
  • Includes index.
ISBN
0525936599
LCCN
93015203
OCLC
  • 27812715
  • ocm27812715
Owning Institutions
Columbia University Libraries