Research Catalog
Practical benchmarking : the complete guide
- Title
- Practical benchmarking : the complete guide / Mohamed Zairi and Paul Leonard.
- Author
- Zairi, Mohamed.
- Publication
- London ; New York : Chapman & Hall, 1994.
Items in the Library & Off-site
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | HD62.15 .Z35 1994 | Off-site |
Holdings
Details
- Additional Authors
- Leonard, Paul.
- Description
- x, 262 pages : illustrations; 24 cm
- Subject
- Bibliography (note)
- Includes bibliographical references (p. [253]-257) and index.
- Contents
- Foreword / Bob Camp -- 1. Competing in a modern business environment: what does it mean? -- 2. The total quality movement: where did it start, what does it mean, and how does it affect business organizations? -- 3. Origins of benchmarking and its meaning -- 4. Benchmarking - an all encompassing tool -- 5. Benchmarking - the strategic tool -- 6. Types of benchmarking -- 7. Benchmarking, benchmarking processes -- 8. Data collection approaches -- 9. The translation of benchmarking to business results -- 10. The link between benchmarking and performance measurement -- 11. Choosing partners for effective benchmarking -- 12. Benchmarking applications -- 13. Critical factors in benchmarking -- 14. How to avoid pitfalls -- 15. Benchmarking in the future -- 16. Profile of the organizations who have promoted benchmarking -- 17. A review of key publications on benchmarking.
- ISBN
- 0412574101
- OCLC
- 32741940
- ocm32741940
- Owning Institutions
- Columbia University Libraries