Research Catalog

Title

Managing quality / edited by Barrie G. Dale.

Publication

New York : Prentice Hall, 1994.

Items in the Library & Off-site

Holdings

Details

Additional Authors

Dale, B. G.

Description

xxiii, 611 pages; 24 cm

Subjects

• Total quality management
• Engineering > Management

Bibliography (note)

• Includes bibliographical references and index.

Contents

• Pt. 1. The development of quality management. 1. Total Quality Management: an overview / B. G. Dale, R. J. Boaden and D. M. Lascelles. 2. Managing quality: an historical review / S. J. Morrison. 3. Japanese Total Quality Control / B. G. Dale. 4. Levels of Total Quality Management adoption / B. G. Dale, D. M. Lascelles and R. J. Boaden. 5. A generic framework for managing quality improvement / B. G. Dale and R. J. Boaden -- Pt. 2. The business context of quality management. 6. Strict product liability and its impact on the management of quality / N. R. Farnworth. 7. Designing for quality / B. G. Dale and J. S. Oakland. 8. Reliability engineering / P. D. T. O'Connor and B. G. Dale. 9. Quality costing / B. G. Dale -- Pt. 3. Introduction of quality management. 10. Managing service quality / B. R. Lewis. 11. Quality-related decision-making / A. J. Duncalf and B. G. Dale. 12. Managing human resources for quality / A. Wilkinson.
• 13. Supply chain management and development / B. G. Dale, D. M. Lascelles and A. Lloyd. 14. Difficulties and barriers to quality improvement / D. M. Lascelles and B. G. Dale -- Pt. 4. Quality management systems, tools and techniques. 15. Quality management systems / B. G. Dale. 16. Management auditing / J. M. Askey and B. G. Dale. 17. Quality management tools and techniques: an overview / B. G. Dale, H. S. Bunney and P. Shaw. 18. Quality function deployment / G. R. Burn. 19. 'Taguchi methods' / J. Disney and A. Bendell. 20. Failure Mode and Effects Analysis / J. R. Aldridge and B. G. Dale. 21. Statistical process control / B. G. Dale and P. Shaw. 22. Benchmarking: a strategic and tactical perspective / R. Cross and P. Leonard. 23. The use of teams in quality improvement / B. G. Dale and R. J. Boaden -- Pt. 5. Quality management case studies. 24. Girobank / S. Rowe, C. Gosling and B. G. Dale.
• 25. Introduction and development of Total Quality Management at Grace Dearborn Ltd / H. S. Bunney, G. A. Birchall and B. G. Dale. 26. John Cotton (Colne) Ltd / S. H. Ward and B. G. Dale -- Pt. 6. Continuous improvement through quality management. 27. Managing quality / B. G. Dale.

ISBN

0135551455 :

LCCN

93033828

OCLC

• 29185035
• ocm29185035

Owning Institutions

Columbia University Libraries