Research Catalog
Ignore your customers (and they'll go away) : the simple playbook for delivering the ultimate customer service experience
- Title
- Ignore your customers (and they'll go away) : the simple playbook for delivering the ultimate customer service experience / Micah Solomon.
- Author
- Solomon, Micah
- Publication
- [Nashville?] : HarperCollins Leadership, an imprint of HarperCollins, [2020]
Items in the Library & Off-site
Filter by
1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | HF5415.5 .S62193 2020 | Off-site |
Holdings
Details
- Description
- xxiv, 214 pages; 24 cm
- Summary
- "Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time"--
- Subject
- Bibliography (note)
- Includes bibliographical references (pages 203-204) and index.
- Contents
- Introduction: Shoot for the moon: why the highest level of customer service is the only one worth aiming for -- Automatic positivity -- The secrets of building the world's best customer service culture- yours -- Talent management: recruiting, selecting, and nurturing the team who will power your success -- The power of "wow": creating stories that customers will remember- and spread -- The experience means everything -- Building a backbone to support the smiles --Stepford customer service: avoiding the deadly stigma of inauthenticity -- It's a wild, wild tech-driven world (and there's no turning back) -- Going social: how "word of thumb" is changing your world -- The cliff of dissatisfaction -- Do you read books backward? (if so, you'll be starting here).
- ISBN
- 9781400214921
- 1400214920
- 9781400214938 (canceled/invalid)
- LCCN
- 2019009109
- 99987107928
- OCLC
- on1120785723
- 1120785723
- SCSB-14228945
- Owning Institutions
- Columbia University Libraries