Research Catalog

Title

Benchmarking : theory and practice / edited by Asbjørn Rolstadås.

Publication

London : Chapman & Hall, on behalf of the International Federation for Information Processing, 1995.

Items in the Library & Off-site

Holdings

Details

Additional Authors

• Rolstadås, A.
• International Federation for Information Processing.

Description

x, 396 pages : illustrations; 24 cm

Subjects

• Business > Assessment
• Benchmarking (Management) > Congresses

Note

• Contains a collection of papers presented at the IFIP workshop on benchmarking held in Trondheim, Norway, in June 1994.

Bibliography (note)

• Includes bibliographies and index.

Contents

• 1. The Rank Xerox experience: benchmarking ten years on / R. Cross and A. Iqbal -- 2. The extended enterprise: the context for benchmarking / J. Browne, P. J. Sackett and J. C. Wortmann -- 3. The role of competency questions in enterprise engineering / M. Gruninger and M. S. Fox -- 4. Developing performance networks to improve the benchmarking process - action research for productivity improvement / T. A. Hansen and J. O. Riis -- 5. Benchmarking - the neglected element in total quality management / F. W. Swift, T. Gallwey and J. A. Swift -- 6. The role of benchmarking in the management of change process: some reflections from the TIME GUIDE project / J. Colom, R. Smeds, S. Kleinhaus, G. Doumeningts and M. Bitton -- 7. Benchmarking the investment process of new technology / I. Persson -- 8. Free trade and ecology - benchmarking as a method towards a sustainable future / A.-P. Hameri and E. Eloranta --
• 9. From uncertainty to controllability, learning and innovation / J. Holmstrom and K. Kosonen -- 10. Benchmarking..........to be the best! / B. Baker -- 11. Internal benchmarking: identifying best practices within a global enterprise / S. Crom -- 12. Benchmarking in Norwegian industry and relationship benchmarking / B. Andersen -- 13. Technological benchmarking: a case study in product development by a small manufacturer / W. P. Lewis and A. E. Samuel -- 14. Benchmarking for implementing a new product strategy / P.-G. Pettersen -- 15. Benchmarking of Tandberg Data against EFQM's assessment model / C. Jeneson -- 16. Benchmarking at Bang & Olufsen A/S / J. Brauner -- 17. Strategic performance of the production system in a machine-tool building company / J. M. Goenaga and C. Goikoetxea -- 18. Increasing dynamic adaptability through the application of benchmarking in operational navigation / M. Kirchoff, M. Weber and B. Layer --
• 19. Benchmarking of bid preparation for capital goods / B. Hirsch, M. Kromker, K.-D. Thoben and A. Wickner -- 20. Benchmarking in software development / N. Maneva, M. Daneva and V. Petrova -- 21. How to improve company performances from outside: a benchmarking model / M. Lucertini, F. Nicolo and D. Telmon -- 22. The use of process modelling in benchmarking / S. J. Childe and P. A. Smart -- 23. Introducing new technologies in organisations - business model perspective / J. Bergeron and J.-C. Bocquet -- 24. Modelling techniques for benchmarking in complex administration systems: an approach from a total quality viewpoint / W. Ukovich and F. Zerilli -- 25. Benchmarking techniques / K. Mertins, S. Kempf and G. Siebert -- 26. Customer value profiling: continuously benchmarking what matters most - value delivered to the marketplace / B. Napier and S. Crom --
• 27. An architecture for automated consultancy tools for benchmarking and implementing production planning and control software / I. P. Tatsiopoulos -- 28. Productivity measurement: methods and tools developed in TOPP (a productivity program for manufacturing industries) / B. Moseng -- 29. Compare your performance and practice with the world excellence: a prototype of a benchmarking system / J. O. Riis, F. Gertsen and H. Sun -- 30. Determination of what to benchmark: a customer-oriented methodology / S. Kleinhans, C. Merle and G. Doumenigts -- 31. The lean analysis of the business - lean-factors and lean-characteristics / R. Kugel -- 32. An integrated approach to software systems planning and selection based on CIMOSA-models / G. Naeger -- 33. The "material conversion classification" / J. L. Burbidge -- 34. Fuzzy logic in team design / A. Stickley and B. Grabot -- 35. Indicators for the evaluation of organizational performance / G. Zulch, T. Grobel and U. Jonsson --
• 36. TOPP - a method for company self-assessment / K. S. Stokland -- 37. Performance measurement - an important tool in change process / T. Laakso and J. Karjalainen -- 38. Benchmarking as performance reference in a performance management model / H. Bredrup and R. Bredrup -- 39. ECOGRAI - A method to design and to implement performance measurement systems for industrial organizations - concepts and application to the maintenance function / G. Doumeingts, F. Clave and Y. Ducq -- 40. Performance parameters to define "lean production level" in Spanish home appliance cluster: from component suppliers to assembling factories / I. Zugasti and J. C. Beitialarringoitia -- 41. How to implement benchmarking / J. O. Riis -- 42. Modelling for benchmarking / P. Falster -- 43. Performance indicators / E. Eloranta and S. Crom.

ISBN

0412626802 :

LCCN

gb 95022607

OCLC

ocm32509827

Owning Institutions

Columbia University Libraries