Research Catalog

Internal support services : delivering excellence : a conference report

Title
Internal support services : delivering excellence : a conference report / [edited by Elizabeth J. Miranda].
Publication
New York, NY : Conference Board, [1996], ©1996.

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1 Item

StatusFormatAccessCall NumberItem Location
Request for On-site UseRequest Scan
How do I pick up this item and when will it be ready?
TextRequest in advance HC10 .C61 no.1141-1142Off-site

Holdings

Details

Additional Authors
  • Miranda, Elizabeth.
  • Conference Board.
  • Internal Support Services Conference (1995 : New York, N.Y.; San Diego, Calif.)
Description
41 pages : color illustrations; 28 cm.
Summary
This report looks at how executives are using performance measurement techniques, customer satisfaction drivers, and organizational arrangements to facilitate excellence.
Series Statement
Report / The Conference Board ; no. 1142-96-CH
Uniform Title
Conference Board report ; no. 1142-96-CH.
Subjects
Note
  • Cover title.
  • "Contains excerpts of speeches delivered at the Conference Board's Internal Support Services Conference held in New York City on June 28-29 and in San Diego on May 8-9, 1995"--P. [2].
ISBN
0823705927
OCLC
ocm34332821
Owning Institutions
Columbia University Libraries