Research Catalog
Dealing with an angry public : the mutual gains approach to resolving disputes
- Title
- Dealing with an angry public : the mutual gains approach to resolving disputes / Lawrence Susskind, Patrick Field.
- Author
- Susskind, Lawrence.
- Publication
- New York : Free Press, [1996], ©1996.
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Not available - Please for assistance. | Text | Request in advance | HD59.6.U6 S87 1996 | Off-site |
Holdings
Details
- Additional Authors
- Field, Patrick, 1963-
- Description
- xii, 276 pages; 25 cm
- Subject
- Bibliography (note)
- Includes bibliographical references (p. 258-268) and index.
- Contents
- Ch. I. Introduction -- Ch. II. Why Is the Public Angry? -- Ch. III. The Mutual-Gains Approach. The Mutual-Gains Approach: Six Principles. The Old Plastics Factory -- Ch. IV. Accidents Will Happen. Three Mile Island: To Tell or Not to Tell. Telling the Truth: The Mutual-Gains Approach. The Exxon Valdez: When Paying Out Doesn't Pay Off. Doing It Differently: The Mutual-Gains Approach -- Ch. V. Risky Business. The Breast Implant Controversy. Knowing Your Product and Presenting It Truthfully: The Mutual-Gains Approach -- Ch. VI. When Values Collide. Hydro-Quebec and the Cree: Clashing Cultures. Talking With, Not At, the Other: The Mutual-Gains Approach. Animal Rights. Listening Whether You Agree or Not: The Mutual-Gains Approach -- Ch. VII. The Media. The Mutual-Gains Approach to Dealing with the Media -- Ch. VIII. Principled Leadership.
- ISBN
- 0684823020 (hardcover)
- LCCN
- 95052831
- OCLC
- ocm33983632
- Owning Institutions
- Columbia University Libraries