Research Catalog

Market-driven health care : who wins, who loses in the transformation of America's largest service industry

Title
Market-driven health care : who wins, who loses in the transformation of America's largest service industry / Regina Herzlinger.
Author
Herzlinger, Regina E.
Publication
Reading, Mass. : Addison-Wesley Pub., [1997], ©1997.

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Details

Description
xxvii, 379 pages; 24 cm
Summary
  • In Market-Driven Health Care, Regina Herzlinger translates the most urgent lessons of American business for the health care industry today. She explains how consumer demand for information and convenience, along with technology and new organizational structures, are creating health care delivery systems that offer high quality and low costs; she shows us what the "focused factory" concept that helped renew our automobile industry can mean for health care.
  • Along the way, she analyzes the successes and failures of a variety of health care ventures.
Subjects
Bibliography (note)
  • Includes bibliographical references (p. 293-363) and index.
Contents
Pt. I. What Consumers Want: Convenience and Mastery. 1. The Consumer Revolution. 2. When Patients Won't Remain Patient. 3. Give Me Mastery or Give Me Death: The New Health Care Activist. 4. The Health Care System That Provides Convenience and Mastery -- Pt. 2. What Payers Want: Quality and Lower Costs. 5. Options for the Productivity Revolution. 6. Downsizing - The "Just Say No" Diet. 7. Upsizing - The "Big Is Beautiful" Diet -- Pt. 3. What Works: Health Care Focused Factories and Medical Technology. 8. Resizing - The "Trade Fat for Muscle" Diet. 9. Resizing and the Role of Technology. 10. How to Accomplish Resizing - The Case of Deere and Company -- Pt. 4. How to Make It Happen. 11. A Consumer-Controlled Health Insurance System. 12. How to Make it Happen: New Rules, New Tools.
ISBN
0201489945
LCCN
96030199
OCLC
  • 35198577
  • ocm35198577
Owning Institutions
Columbia University Libraries