Research Catalog

Title

Using performance measurement to improve public and nonprofit programs / Kathryn E. Newcomer, editor.

Publication

San Francisco : Jossey-Bass Publishers, 1997.

Items in the Library & Off-site

Holdings

Details

Additional Authors

Newcomer, Kathryn E., 1949-

Description

102 pages : illustrations; 23 cm.

Summary

This volume of New Directions for Evaluation critically reviews current design and use of performance measurement in public and nonprofit programs. The authors describe the context surrounding design and implementation of performance measurement systems, discuss best practices in performance measurement, and provide examples of the use of performance measurement in all levels of government and the nonprofit sector.

Series Statement

New directions for evaluation ; no. 75

Uniform Title

New directions for evaluation ; no. 75.

Subject

• Public administration > Evaluation
• Nonprofit organizations > Evaluation

Note

• "Fall 1997."
• "A publication of the American Evaluation Association."

Bibliography (note)

• Includes bibliographical references and index.

Contents

Editor's Notes / Kathryn E. Newcomer -- 1. Using Performance Measurement to Improve Programs / Kathryn E. Newcomer -- 2. Outcome Measurement: Showing Results in the Nonprofit Sector / Margaret C. Plantz, Martha Taylor Greenway and Michael Hendricks -- 3. Where the Rubber Meets the Road: Performance Measurement for State and Local Public Agencies / Harry P. Hatry -- 4. Using Performance Measures for Budgeting: A New Beat, or Is It the Same Old Tune? / Philip G. Joyce -- 5. Performance Results: The Information Technology Factor / Sharon L. Caudle -- 6. Performance Measurement Training That Works / Cheryle A. Broom and Marilyn Jackson -- 7. Clarifying Goals, Reporting Results / Joseph S. Wholey and Kathryn E. Newcomer.

ISBN

078799846X

OCLC

ocm37860642

Owning Institutions

Columbia University Libraries