Research Catalog

Title

Measures of quality and high performance : simple tools and lessons learned from America's most successful corporations / Richard M. Hodgetts.

Author

Hodgetts, Richard M.

Publication

New York : AMACOM, [1998], ©1998.

Items in the Library & Off-site

Holdings

Details

Description

xiii, 224 pages : illustrations; 24 cm

Summary

• Only an elite few organizations have won the Malcolm Baldrige National Quality Award. They are the world-class competitors - the ones that have demonstrated to the world new ways to improve quality and response time, reduce costs, and gain market share.
• Measures of Quality & High Performance looks closely at these innovators and explains how your organization (regardless of size) can emulate them. It examines 19 of the 24 most recent Baldrige winners ... extracts an overall game plan for increasing both quality and productivity ... and helps you create your own blue-print for benchmarking the best practices in America.

Alternative Title

Measures of quality & high performance

Subject

• Total quality management > Case studies
• Organizational effectiveness > Case studies

Note

• Includes index.

Contents

Pt. I. Fundamental Considerations of High- Performance Companies. 1. Face Facts: It's a Whole New Ball Game. 2. Evaluate the Old Culture - and Be Prepared to Change it -- Pt. II. Operational Steps in Measuring Quality and Achieving High Performance. 3. Focus on the Customer: It's What You Don't Know That's Hurting You. 4. Train and Develop the Associates: Tap Their Potential and Increase Your Quality. 5. Measure the Operating Results: Forget the Anecdotes, Look at the Facts. 6. Evaluate and Develop the Personnel: If You're Not Boundaryless, You're Limited. 7. Recognize and Reward Accomplishments: Share the Wealth or Grow Poor Together. 8. Keep On Going: You're Only as Good as Last Quarter's Performance.

ISBN

0814403778 (hardcover)

LCCN

97035583

OCLC

• 37594392
• ocm37594392

Owning Institutions

Columbia University Libraries