Research Catalog

Title

First things fast : a handbook for performance analysis / Allison Rossett ; foreword by Marc J. Rosenberg.

Author

Rossett, Allison.

Publication

San Francisco : Jossey-Bass, 1998.

Items in the Library & Off-site

Holdings

Details

Description

xiv, 241 pages; 24 cm

Summary

This book is a hands-on guide to planning and consultation, with an emphasis on tools, tales, templates, speed, sources, and systems. First Things Fast is the quick start you need to surmount resistance to investigating performance. You'll get job aids, design templates, and implementation examples that direct you through the basics of performance analysis. A frequently updated, internet-based coaching and information system will complement and supplement the book (www.jbp.com/rossett.html).

Subject

• Performance standards
• Task analysis
• Employees > Training of
• Training needs

Note

• Includes index.

Contents

1. Introduction -- 2. What Can We Do First and Fast? -- 3. Performance Analysis Basics -- 4. Opportunities for Performance Analysis -- 5. Putting the Speed in Performance Analysis -- 6. Communicating to Gather Information and Support -- 7. What Technology Contributes -- 8. Communicating Results -- 9. Tales from the Trenches -- 10. Into the Future.

ISBN

0787944386

LCCN

98025301

OCLC

• 39157708
• ocm39157708

Owning Institutions

Columbia University Libraries