Research Catalog
Quality is everybody's business
- Title
- Quality is everybody's business / Patrick L. Townsend, Joan E. Gebhardt.
- Author
- Townsend, Patrick L.
- Publication
- Boca Raton, FL : St. Lucie Press, 2000.
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Not available - Please for assistance. | Text | Request in advance | HD62.15 .T692 2000 | Off-site |
Holdings
Details
- Additional Authors
- Gebhardt, Joan E.
- Description
- 379 pages : illustrations; 24 cm
- Subjects
- Bibliography (note)
- Includes bibliographical references.
- Contents
- Sect. 1. Origins. Ch. 1. Call to Action! Ch. 2. Democracy and Quality -- Sect. 2. The Three Components. Ch. 3. Leadership. Ch. 4. Participation. Ch. 5. Measurement -- Sect. 3. Getting It Done. Ch. 6. The Role of Senior Managers. Ch. 7. Mechanics of a Complete Quality Process. Ch. 8. The Baldrige -- Sect. 4. If They Can Do It ... Ch. 9. The Military as a Benchmark. Ch. 10. The Paul Revere Process. Ch. 11. Industry - Specific Examples -- Sect. 5. Final Thoughts. Ch. 12. Ideas for Consideration. Ch. 13. Keeping Quality Alive. Ch. 14. Putting the Focus in the Right Places.
- ISBN
- 1574442848 (alk. paper)
- LCCN
- 99059249
- OCLC
- ocm42960558
- Owning Institutions
- Columbia University Libraries