Research Catalog

The challenge of front-line management : flattened organizations in the new economy

Title
The challenge of front-line management : flattened organizations in the new economy / Ronald R. Sims [and others].
Publication
Westport, Conn. : Quorum Books, 2001.

Items in the Library & Off-site

Filter by

1 Item

StatusFormatAccessCall NumberItem Location
Request for On-site UseRequest Scan
How do I pick up this item and when will it be ready?
TextRequest in advance HF5549.12 .C427 2001Off-site

Holdings

Details

Additional Authors
Sims, Ronald R.
Description
viii, 272 pages; 24 cm
Summary
  • "As the way work is done changes and as organizations "flatten themselves down" in response to demands posed by the new global economy, managers on the front lines need a broader set of skills than ever before. They must learn to see their jobs differently, become tougher and more durable, and they must also become more flexible in how they interact with the organization itself and its changing work and economic environments.
  • The authors emphasize key tasks that frontline managers must embrace today, such as strategic planning, budgeting, quality management, benchmarking, and how they must focus attention on their customers, until now far removed and perhaps out of mind. They must also recognize the need for effective information systems and find ways to align their immediate work units with larger organizational strategies and processes. In short, the authors offer a new paradigm for the way front-line management should now be practiced.
  • This is a far-ranging book that today's managers will need to keep up with changes that could threaten their personal careers, and a book that offers others on the way up a way to start out on the right foot."--BOOK JACKET.
Subject
  • Supervision of employees
  • Industrial management
  • Middle managers
Bibliography (note)
  • Includes bibliographical references (p. [261]-263) and index.
Contents
1. Understanding the Front-Line Manager's Job -- 2. Becoming a Front-Line Manager -- 3. Ethics and the Front-Line Manager -- 4. Communication: The Bridge to Organization Success -- 5. Leading and Building Effective Teams -- 6. Motivating Today's Employees -- 7. Developing Effective Team Skills -- 8. Planning, Organizing, and Controlling -- 9. Performance Appraisals -- 10. Safety and Health -- 11. Decision Making -- 12. Change and the Front-Line Manager.
ISBN
1567203736 (alk. paper)
LCCN
00032818
OCLC
  • ocm43945406
  • SCSB-4032432
Owning Institutions
Columbia University Libraries