Research Catalog

The invisible customer : strategies for successive customer service down the wire

Title
The invisible customer : strategies for successive customer service down the wire / Brian Clegg.
Author
Clegg, Brian.
Publication
London ; Dover, USA : Kogan Page, 2000.

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Details

Description
vii, 216 pages; 24 cm
Subject
  • Call centers > Customer services
  • Electronic commerce > Customer services
  • Customer relations
Bibliography (note)
  • Includes bibliographical references (p. 203-208) and index.
ISBN
074943144X
OCLC
  • 222186738
  • ocn222186738
  • SCSB-4076156
Owning Institutions
Columbia University Libraries