Research Catalog

Customer service : empowerment and entrapment

Title
Customer service : empowerment and entrapment / edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott.
Publication
Basingstoke : Palgrave, 2001.

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Details

Additional Authors
  • Sturdy, Andrew.
  • Willmott, Hugh.
  • Grugulis, Irena.
Description
xi, 215 pages; 24 cm.
Series Statement
Critical perspectives on work and organisations
Uniform Title
Critical perspectives on work and organisations.
Subject
  • Customer services
  • Customer services > Management
Bibliography (note)
  • Includes bibliographical references and index.
ISBN
  • 0333946073
  • 0333735358 (series)
OCLC
  • ocm45853375
  • SCSB-4137457
Owning Institutions
Columbia University Libraries