Research Catalog
Starting and operating live virtual reference services : a how-to-do-it manual for librarians
- Title
- Starting and operating live virtual reference services : a how-to-do-it manual for librarians / Marc Meola, Sam Stormont.
- Author
- Meola, Marc, 1968-
- Publication
- New York : Neal-Schuman Publishers, [2002], ©2002.
Items in the Library & Off-site
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | Z711.47 .M46 2002 | Off-site |
Holdings
Details
- Additional Authors
- Stormont, Sam, 1951-
- Description
- xiii, 167 pages : illustrations; 28 cm.
- Series Statement
- How-to-do-it manuals for librarians ; no. 118
- Uniform Title
- How-to-do-it manuals for libraries ; no. 118.
- Subject
- Bibliography (note)
- Includes bibliographical references and index.
- Contents
- Pt. I. Understanding the Essentials of Live Virtual Reference. 1. Understanding Live Virtual Reference. 2. Offering Live Virtual Reference. 3. Exploring the Five Models of Live Virtual Reference -- Pt. II. Preparing for Live Virtual Reference. 4. Planning for Live Virtual Reference - A Nine-Step Process. 5. Gathering Information on Live Virtual Reference. 6. Deciding on a Staffing Model for Live Virtual Reference. 7. Selecting Software for Live Virtual Reference - Five Options -- Pt. III. Implementing and Incorporating Live Virtual Reference. 8. Training the Staff for Live Virtual Reference. 9. Marketing for Live Virtual Reference. 10. Evaluating Your Live Virtual Reference.
- ISBN
- 1555704441 (alk. paper)
- LCCN
- 2002005808
- OCLC
- ocm49775283
- SCSB-14297807
- Owning Institutions
- Columbia University Libraries