Research Catalog

Re-organising service work : call centres in Germany and Britain

Title
Re-organising service work : call centres in Germany and Britain / edited by Ursula Holtgrewe, Christian Kerst and Karen Shire.
Publication
Aldershot, Hants, England ; Burlington, VT., USA : Ashgate, [2002], ©2002.

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Details

Additional Authors
  • Holtgrewe, Ursula.
  • Kerst, Christian.
  • Shire, Karen.
Description
xiii, 229 pages : illustrations; 23 cm
Subject
  • Customer services > Germany
  • Customer services > Great Britain
  • Call centers > Germany
  • Call centers > Great Britain
Bibliography (note)
  • Includes bibliographical references and index.
ISBN
0754619559 (alk. paper)
LCCN
2002071160
OCLC
  • ocm49805693
  • SCSB-4345966
Owning Institutions
Columbia University Libraries