Research Catalog

Patient-client-employee complaint programs : an organizational systems model / by James T. Ziegenfuss, Jr.

Title
Patient-client-employee complaint programs : an organizational systems model / by James T. Ziegenfuss, Jr.
Author
Ziegenfuss, James T.
Publication
Springfield, Ill., U.S.A. : C.C. Thomas, [1985], ©1985.

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TextRequest in advance RA965.6 .Z52 1985Off-site

Details

Description
xiii, 264 pages; 24 cm
Subject
  • Consumer complaints
  • Employee rights
  • Hospital Administration
  • Hospital patients > Legal status, laws, etc
  • Hospital patients
  • Hospitals > Complaints against
  • Hospitals > Patient representative services
  • Patient Advocacy
  • Systems Theory
Note
  • Includes index.
Bibliography (note)
  • Bibliography: p. 251-262.
ISBN
0398050414
LCCN
84008525
Owning Institutions
Columbia University Libraries