Research Catalog
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report
- Title
- Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report / Al Gore, Vice President of the United States.
- Author
- National Performance Review (U.S.)
- Publication
- Washington, DC : National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs., [1996]
Items in the Library & Off-site
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2 Items
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | PRVP 42.2:C 96/2 | Off-site | |
Not available - Please for assistance. | Text | Use in library | Off-site |
Holdings
Details
- Additional Authors
- Gore, Al, 1948-
- Description
- iii, 40 pages : illustrations; 28 cm
- Alternative Title
- Best practices in resolving customer complaints
- Federal Benchmarking Consortium study report
- Subjects
- Note
- Shipping list no.: 96-0169-P.
- "March 1996."
- Bibliography (note)
- Includes bibliographical references.
- Additional Formats (note)
- Also available via Internet from the NPR web site. Address as of 9/14/02: http://govinfo.library.unt.edu/npr/library/papers/benchmrk/bstprac.html; current access is available via PURL.
- ISBN
- 0160485762
- LCCN
- 96140410
- OCLC
- ocm34560493
- SCSB-4370933
- Owning Institutions
- Columbia University Libraries