Research Catalog

Beyond patient satisfaction : building patient loyalty / R. Scott MacStravic.

Title
Beyond patient satisfaction : building patient loyalty / R. Scott MacStravic.
Author
MacStravic, Robin E. Scott.
Publication
Ann Arbor, Mich : Health Administration Press, [1991], ©1991.

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TextRequest in advance R727.3 .M32 1991Off-site

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Details

Description
x, 279 pages; 24 cm.
Series Statement
Management series / American College of Healthcare Executives
Uniform Title
Management series (Ann Arbor, Mich.)
Subjects
Bibliography (note)
  • Includes bibliographical references and index.
ISBN
0910701709 (alk. paper)
LCCN
91007086
Owning Institutions
Columbia University Libraries