Research Catalog

Title

Patients first : experiences of a patient-focused pioneer / William J. Leander with Dennis L. Shortridge, Jr., and Phyllis M. Watson.

Author

Leander, William J.

Publication

Chicago, IL : Health Administration Press, 1996.

Items in the Library & Off-site

Details

Additional Authors

• Dennis L. Shortridge
• Watson, Phyllis M. (Phyllis Marie), 1947-

Description

xxiv, 300 p.: ill.; 23 cm.

Subjects

• Patient Satisfaction
• Reengineering (Management)
• Florida
• Hospital Administration
• Organizational change
• Organizational Innovation
• Hospitals > Florida > Administration > Case studies
• Lakeland Regional Medical Center
• Hospitals > Administration
• Patient satisfaction

Bibliography (note)

• Includes bibliographical references.

Contents

Foreword / Leland R. Kaiser -- 1. Alarming Trends: A Call to Arms -- 2. Compartmentalization: A Structure Gone Awry -- 3. Value Added: A Lack of Focus -- 4. Shifting Paradigms: A Challenge to Beliefs -- 5. Concentric Rings: Action Steps for Change -- 6. Care Centers: Alternative Strategies for Regrouping -- 7. Redeployed Services: Bringing Resources to Patients -- 8. Cultural Transformation: Empowerment and Teams -- 9. Enabling "Systems": Locking in Improvements -- 10. Looking Back: The Original Pilot -- 11. Getting Started: A Foundation for Success -- 12. Staying on Course: Measures of Success -- 13. Along the Way: Hard-Earned Lessons.

ISBN

1567930395 (pbk. : alk. paper)

LCCN

95046555

OCLC

• 33668153
• ocm33668153
• SCSB-4779896

Owning Institutions

Columbia University Libraries