Research Catalog

Patients first : experiences of a patient-focused pioneer

Title
Patients first : experiences of a patient-focused pioneer / William J. Leander with Dennis L. Shortridge, Jr., and Phyllis M. Watson.
Author
Leander, William J.
Publication
Chicago, IL : Health Administration Press, 1996.

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Book/TextUse in library RA971 .L367 1996Off-site

Details

Additional Authors
  • Dennis L. Shortridge
  • Watson, Phyllis M. (Phyllis Marie), 1947-
Description
xxiv, 300 p.: ill.; 23 cm.
Subject
  • Lakeland Regional Medical Center
  • Hospitals > Administration
  • Organizational change
  • Reengineering (Management)
  • Patient satisfaction
  • Hospitals > Florida > Administration > Case studies
  • Hospital Administration
  • Organizational Innovation
  • Patient Satisfaction
  • Florida
Bibliography (note)
  • Includes bibliographical references.
Contents
Foreword / Leland R. Kaiser -- 1. Alarming Trends: A Call to Arms -- 2. Compartmentalization: A Structure Gone Awry -- 3. Value Added: A Lack of Focus -- 4. Shifting Paradigms: A Challenge to Beliefs -- 5. Concentric Rings: Action Steps for Change -- 6. Care Centers: Alternative Strategies for Regrouping -- 7. Redeployed Services: Bringing Resources to Patients -- 8. Cultural Transformation: Empowerment and Teams -- 9. Enabling "Systems": Locking in Improvements -- 10. Looking Back: The Original Pilot -- 11. Getting Started: A Foundation for Success -- 12. Staying on Course: Measures of Success -- 13. Along the Way: Hard-Earned Lessons.
ISBN
1567930395 (pbk. : alk. paper)
LCCN
95046555
OCLC
  • 33668153
  • ocm33668153
  • SCSB-4779896
Owning Institutions
Columbia University Libraries