Research Catalog

Measuring and managing patient satisfaction

Title
Measuring and managing patient satisfaction / William J. Krowinski and Steven R. Steiber.
Author
Krowinski, William J.
Publication
Chicago, Ill. : American Hospital Pub., c1996.

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Details

Additional Authors
Steiber, Steven R.
Description
xi, 266 p. : ill.; 28 cm.
Alternative Title
Satisfaction
Subject
  • Patient satisfaction
  • Patients > Attitudes
  • Medical care surveys
  • Patient Satisfaction
  • Attitude to Health
  • Research Design
  • Surveys and Questionnaires
Note
  • "Catalog no. 136108"--T.p. verso.
  • Steiber's name appears first on earlier edition.
Bibliography (note)
  • Includes bibliographical references (p. 255-261) and index.
ISBN
1556481578
LCCN
96022064
OCLC
  • ocm34826468
  • SCSB-4784018
Owning Institutions
Columbia University Libraries