Research Catalog

Measuring and improving patient satisfaction / Patrick J. Shelton.

Title
Measuring and improving patient satisfaction / Patrick J. Shelton.
Author
Shelton, Patrick J.

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TextUse in library RA399.A1 S47 2000Off-site

Details

Additional Authors
Shelton, Patrick J.
Description
xxiii, 510 p. : ill.; 24 cm.
Subject
  • Data Collection > methods
  • Organizational Innovation
  • Patient Satisfaction
  • Patient satisfaction
  • Quality Assurance, Health Care > organization & administration
  • Staff Development
ISBN
0834210746
LCCN
00020622
Owning Institutions
Columbia University Libraries