Research Catalog

Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklauer, D. Mill Quinn, Dirk Seifert, editors.

Title
Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklauer, D. Mill Quinn, Dirk Seifert, editors.

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TextUse in library HF5415.5 .C615 2004Off-site

Details

Additional Authors
  • Kracklauer, Alexander H., 1965-
  • Mills, Daniel Quinn.
  • Seifert, Dirk.
Description
xi, 273 p. : ill.; 24 cm.
Subjects
ISBN
3540002278
LCCN
2003059637
Owning Institutions
Columbia University Libraries