Research Catalog
Quality health care : a guide to developing and using indicators
- Title
- Quality health care : a guide to developing and using indicators / Robert C. Lloyd.
- Author
- Lloyd, Robert C.
- Publication
- Sudbury, Mass. : Jones and Bartlett Publishers, c2004.
Available Online
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| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Not available - Please for assistance. | Text | Use in library | RA399.A1 L567 2004 | Off-site |
Details
- Description
- xx, 343 p. : ill.; 24 cm.
- Summary
- "Quality Health Care: A Guide to Developing and Using Indicators will help you conduct a successful quality management program in your organization by guiding you in selecting the right indicators for quality measurement. Practical advice is given for every step of the process."--BOOK JACKET.
- Subjects
- Genre/Form
- Case Reports.
- Bibliography (note)
- Includes bibliographical references and index.
- Contents
- Ch. 1. Setting the Context -- Ch. 2. Measuring the Voice of the Customer -- Ch. 3. Indicator Selection and Development -- Ch. 4. Organizing Indicators Into Strategic Dashboards -- Ch. 5. Tapping the Knowledge That Hides In Data -- Ch. 6. Overcoming Numerical Illiteracy -- Ch. 7. Applying Quality Measurement Principles -- Ch. 8. Connecting the Dots.
- ISBN
- 0763748056 (hardcover)
- LCCN
- 2003021998
- OCLC
- ocm53179059
- SCSB-4876732
- Owning Institutions
- Columbia University Libraries