Research Catalog

Title

Instant messaging rules : a business guide to managing policies, security, and legal issues for safe IM communication / Nancy Flynn.

Author

Flynn, Nancy, 1956-

Publication

New York : American Management Association, [2004], ©2004.

Items in the Library & Off-site

Holdings

Details

Description

xii, 210 pages; 23 cm

Subjects

• Instant messaging
• Electronic mail messages
• Business communication

Bibliography (note)

• Includes bibliographical references and index.

Contents

Introduction : why instant messaging management? -- Ch. 1. Instant messaging is used by someone in nearly every U.S. company -- Ch. 2. Uncovering unauthorized instant messaging use in your office -- Ch. 3. What's the best way to manage employees' instant messaging use? -- Ch. 4. Establishing an e-risk management, compliance, and litigation response team -- Ch. 5. Instant messaging pros and cons -- Ch. 6. Instant messaging creates business challenges and legal headaches -- Ch. 7. Instant messaging compounds confidentiality concerns -- Ch. 8. Protecting privacy in the instant messaging world : prying eyes may be reading over your electronic shoulder -- Ch. 9. Use written rules and policies to enforce your strategic instant messaging management plan -- Ch. 10. What constitutes appropriate (and inappropriate) instant messaging content? -- Ch. 11. Retaining instant messaging business records is a legal necessity - and a business challenge -- Ch. 12. How to manage instant messaging business record retention -- Ch. 13. Instant messaging discovery : locating evidence - for or against you -- Ch. 14. Beware the destruction of instant messaging evidence -- Ch. 15. Training is essential to instant messaging policy compliance -- Ch. 16. Employee compliance is key to successful instant messaging policy -- Ch. 17. Instant messaging is big on Wall Street -- Ch. 18. Regulated firms playing catch-up with e-mail retention -- Ch. 19. Instant messaging regulations extend to Main Street, too -- App. A. Thirty-two instant messaging rules -- App. B. Instant messaging and e-mail policy dos and don'ts -- App. C. Instant messaging and e-mail code of conduct -- App. D. Sample instant messaging and e-mail policies -- App. E. Sample computer network, instant messaging, and e-mail policy -- App. F. Sample sexual harassment and discrimination policy.

ISBN

0814472532

LCCN

2004003413

OCLC

• ocm54460245
• SCSB-5068428

Owning Institutions

Columbia University Libraries