Research Catalog

Customer service in health care : a grassroots approach to creating a culture of service excellence

Title
Customer service in health care : a grassroots approach to creating a culture of service excellence / by Kristin Baird.
Author
Baird, Kristin.
Publication
San Francisco : Jossey-Bass ; Chicago : Health Forum, [2000], ©2000.

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TextRequest in advance R727 .B276 2000Off-site

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Details

Description
xiii, 162 pages : illustrations; 23 cm
Subject
  • Medical care > Customer services
  • Patient satisfaction
  • Health Services > standards
  • Patient Satisfaction
  • Soins médicaux > Service à la clientèle
  • Patients > Satisfaction
Bibliography (note)
  • Includes bibliographical references and index.
ISBN
1556482698 (pbk.)
LCCN
99036797
OCLC
  • ocm41712200
  • SCSB-5096986
Owning Institutions
Columbia University Libraries