Research Catalog

The results-driven manager : dealing with difficult people.

Title
The results-driven manager : dealing with difficult people.
Publication
Boston, Mass. : Harvard Business School Press, [2005], ©2005.

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TextRequest in advance HF5549.5.E42 R478 2005Off-site

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Details

Description
ix, 140 pages; 22 cm.
Summary
"Managers who are distracted and frustrated by difficult behavior have less time and energy to devote to their core responsibilities. Dealing with Difficult People will help you boost your ability to work productively with anyone, anywhere. And in the process, you will improve your relationships with customers."--BOOK JACKET.
Series Statement
The results-driven manager series
Uniform Title
Results-driven manager series.
Alternative Title
Dealing with difficult people
Subject
  • Harvard Business School
  • Problem employees
  • Interpersonal conflict
  • Personnel management
Bibliography (note)
  • Includes bibliographical references.
Contents
Today's angry workplace : an interview with R. Brayton Bowen -- Crabs, cranks, and curmudgeons : how to manage difficult people / Constantine von Hoffman -- Don't just do something - sit there / David Whitemyer -- Will you help or heave your underperformers? / Paul Michelman -- Consequences : the secret to holding people accountable / Lila Booth -- Don't avoid conflicts - manage them / Monci J. Williams -- How to handle difficult behaviors / Ken Cloke and Joan Goldsmith -- When to walk away from a fight / Rebecca M. Saunders -- Five questions about business/personal relationships with Ronna Lichtenberg -- The four myths of feedback / Jamie Higgins and Diana Smith -- Managing negativity -- Checklist for conducting a disciplinary conversation / Edward Prewitt -- Performance review anxiety / Beverly Ballaro -- "I just can't bring myself to talk about that with her" : how to have difficult conversations -- The communication secrets of executive coaches : how to have conversations that lead to action / Nick Morgan -- Feedback in the future tense / Hal Plotkin.
ISBN
1591396344
LCCN
2004010149
OCLC
  • ocm55068023
  • SCSB-5105728
Owning Institutions
Columbia University Libraries