Research Catalog

Title

Management innovation in U.S. public water and wastewater systems / edited by Paul Seidenstat [and others].

Publication

Hoboken, N.J. : John Wiley, [2005], ©2005.

Items in the Library & Off-site

Holdings

Details

Additional Authors

Seidenstat, Paul.

Description

xii, 331 pages : illustrations; 25 cm

Summary

"Management Innovation in U.S. Public Water and Wastewater Systems is a unique guidebook of cutting-edge managerial and operational best practices currently used at a number of different municipal water and wastewater utilities. The diverse group of contributors consists of managers, utility directors, analysts, and consultants who know the real-world demands of the industry, and add authoritative insights to the examination and critique of each management innovation." "This book features numerous case histories illustrating how each innovation was developed and how the principles supporting each were put into practice."--BOOK JACKET.

Subject

• Water utilities > United States > Management
• Municipal water supply > United States > Management
• Sewage disposal > United States > Management

Bibliography (note)

• Includes bibliographical references and index.

Contents

Pt. I. Introduction and overview -- 1. Innovation among public sector water and wastewater systems / Paul Seidenstat, Michael Nadol, Dean Kaplan and Simon Hakim -- 2. Current trends in public utility management and inventive strategies for major challenges / James A. Parrott and Sharma L. Young -- Pt. II. Setting standards for success -- 3. Standardizing performance indicators for water and wastewater utilities / Nora F. C. Freeman and Gregory C. Heitzman -- 4. Accreditation and quality improvement : what's the financial bottom line? / Dean Kaplan -- Pt. III. Financial strategies -- 5. Debt management ideas : risks and returns of creative financing in an infrastructure-intensive industry / Michael Nadol -- 6. Wall Street perspectives on management that matters / Richard P. Larkin -- Pt. IV. Planning and infrastructure issues -- 7. Watershed management practices / Christopher S. Crockett and Brian G. Marengo -- 8. Water infrastructure rehabilitation : the Nashville approach / Cyrus Q. Toosi -- 9. Natural drainage systems : leading by example / Darla Inglis -- Pt. V. Customer involvement -- 10. Incorporating the voice of the utility customer : effective use of utility customer survey research / Linda J. McAleer -- 11. Citizen participation in wastewater projects / Robert R. Williams -- 12. Competitive assessment and change management : the complete solution - technical and political / Adam J. Kramer -- Pt. VI. Information technology -- 13. Getting results from an enterprise geographic information system / Susan Lior -- 14. Philadelphia's automatic meter reading program : a retrospective look / James Bolno -- 15. Development of an integrated capital program management system for the Austin water utility / Chris Lippe, Charles Schoening, Daniel P. Baker and David W. Harris -- 16. The challenge of merging water companies : combining data and converting to an enterprise ArcGIS/ArcSDE system / Jos Bell and Ronald R. Butcher -- Pt. VII. Best practices in management and leadership -- 17. CitiStat : bringing a new level of efficiency and effectiveness to Baltimore city's water utility / Matthew D. Gallagher -- 18. Using six sigma to improve operations at the Fort Wayne water pollution control plant / Michele Hill and Cheryl Cronin -- 19. From "command and control" to a team-based organization : challenges associated with the reorganization of a large water utility / Randall A. Monteith.

ISBN

0471657441 (cloth)

LCCN

2004019937

OCLC

• ocm56421964
• SCSB-5178415

Owning Institutions

Columbia University Libraries