Research Catalog

Title

Umiker's management skills for the new health care supervisor / Charles R. McConnell.

Author

McConnell, Charles R.

Publication

Sudbury, Mass. : Jones and Bartlett Publishers, c2006.

Items in the Library & Off-site

Details

Additional Authors

Umiker, William O.

Description

xvi, 559 p. : ill.; 23 cm.

Summary

"Umiker's Management Skills for the New Health Care Supervisor, Fourth Edition has been thoroughly updated with new issues in each of the six sections. The new edition includes chapter objectives, study questions, and case studies. This revision of a classic text on health care supervision is a hands-on, how-to handbook and is ideal for someone assuming a new role as supervisor."--BOOK JACKET.

Alternative Title

Management skills for the new health care supervisor

Subjects

• Health facilities > Personnel management
• Supervision of employees
• Health Facility Administrators
• Personnel Management > methods

Note

• Rev. ed. of: Management skills for the new health care supervisor / William Umiker. 3rd ed. 1998.

Bibliography (note)

• Includes bibliographical references.

Contents

Ch. 1. Do you really want to be a supervisor? -- Ch. 2. Customer service -- Ch. 3. Planning -- Ch. 4. Organizing, coordinating, and reengineering -- Ch. 5. Position descriptions and performance standards -- Ch. 6. Policy making and implementation -- Ch. 7. Personnel recruitment and selection -- Ch. 8. Orientation and training of new employees -- Ch. 9. Team building -- Ch. 10. Safety and workplace violence -- Ch. 11. Leaders and managers -- Ch. 12. Coaching -- Ch. 13. Morale and motivation -- Ch. 14. Rewards and recognition -- Ch. 15. Performance feedback -- Ch. 16. Counseling : preventing bigger problems -- Ch. 17. Disciplining : corrective action for behavior problems -- Ch. 18. Cultural diversity : managing the changing workforce -- Ch. 19. Conflict and confrontation -- Ch. 20. Employees with problems -- Ch. 21. Employees with negative attitudes -- Ch. 22. Coping with hostile people -- Ch. 23. Complaints and grievances -- Ch. 24. Personnel retention -- Ch. 25. Managed care -- Ch. 26. Budgets and cost control -- Ch. 27. Job redesign : a paradigm shift -- Ch. 28. Adjusting to change -- Ch. 29. Encouraging creativity -- Ch. 30. Staff development -- Ch. 31. Delegation and empowerment -- Ch. 32. Spoken communication -- Ch. 33. Written communication -- Ch. 34. How to hold more effective meetings -- Ch. 35. Decision making and problem solving -- Ch. 36. Negotiating skills -- Ch. 37. Time management -- Ch. 38. Coping with stress and burnout -- Ch. 39. Career development for supervisors -- Ch. 40. Succession planning -- Ch. 41. Networks and organizational politics.

ISBN

0763728780

LCCN

2005008276

OCLC

• ocm58647919
• SCSB-5199431

Owning Institutions

Columbia University Libraries