Research Catalog

Title

Advanced facilitation strategies : tools & techniques to master difficult situations / Ingrid Bens.

Author

Bens, Ingrid.

Publication

[San Francisco] : Jossey-Bass, [2005], [©2005]

Items in the Library & Off-site

Holdings

Details

Description

xvii, 248 pages : illustrations; 28 cm +

Summary

"This book includes techniques for dealing with dilemmas in facilitation, shows how to maintain neutrality in various situations, and reveals how to work effectively with group leaders. Ingrid Bens outlines six common decision quandaries and offers tips on how advanced facilitators resolve them. She suggests various tools that can be used to intervene in group conflicts in order to put participants back on track. The author also outlines five steps for managing complex situations - assessment, design, contracting, implementation, and follow-up - and shows how to implement each step to maximize effectiveness." "Advanced Facilitation Strategies, with an accompanying CD-ROM, is a valuable toolkit filled with customizable instruments, charts, tools, checklists, references, and guides for all practitioners."--BOOK JACKET.

Subjects

• Group facilitation
• Teams in the workplace

Bibliography (note)

• Includes bibliographical references (p. 241-244).

System Details (note)

• System requirements for accompanying CD-ROM: PC with MS Office 98SE or later; Mac with Apple OS 8.6 or later.

Contents

1. Advanced strategies overview -- 2. The complexities of decision making -- 3. Conflict management strategies -- 4. Consulting strategies for facilitators -- 5. Essential processes for facilitators.

ISBN

0787977306 (alk. paper)

LCCN

2005010922

OCLC

• 59353932
• ocm59353932
• SCSB-5208305

Owning Institutions

Columbia University Libraries