Research Catalog

Title

Human conflict : disagreement, misunderstanding, and problematic talk / C. David Mortensen.

Author

Mortensen, C. David.

Publication

Lanham, Md. : Rowman & Littlefield Publishers, [2006], ©2006.

Items in the Library & Off-site

Holdings

Details

Description

ix, 303 pages; 24 cm

Summary

"Human Conflict: Disagreement, Misunderstanding, and Problematic Talk distinguishes between "effective" and "ineffective" forms of face-to-face interaction in cases where agreement, disagreement, understanding, or misunderstanding prevail. This study of miscommunication seeks to identify the basic dynamics at work in encounters that somehow fall short of success in a particularly telling manner. Following an in-depth look at the interplay of cognitive appraisals, value orientations, and social identity in the construction of everyday reality, the book then analyzes social constructions that contribute to a wider ability to fashion working agreements and mutual understanding. It also examines a wide spectrum of encounters in which pairs reporting "hurt and harm" find themselves mutually engaged in strategic mechanisms of repair, renewal, and restoration. Scholars of conflict study, mediators, and others interested in the cognitive processes behind agreement and understanding will want to read this book."--BOOK JACKET.

Subject

• Interpersonal communication
• Miscommunication

Bibliography (note)

• Includes bibliographical references (p. 263-290) and index.

Contents

1. Misconstruction -- 2. Cognitive appraisal -- 3. Value orientation -- 4. Personal identity -- 5. Argumentation and advocacy -- 6. Agreement and positivity -- 7. Disagreement and negativity -- 8. Understanding and convergence -- 9. Misunderstanding and divergence -- 10. Repair mechanisms.

ISBN

• 0742527298 (hardcover : alk. paper)
• 0742527301 (pbk. : alk. paper)

LCCN

2005007833

OCLC

• ocm58789986
• SCSB-5212288

Owning Institutions

Columbia University Libraries