Research Catalog

Title

Continuous quality improvement in health care : theory, implementations, and applications / [edited by] Curtis P. McLaughlin, Arnold D. Kaluzny.

Publication

Sudbury, Mass. : Jones and Bartlett, [2006], ©2006.

Items in the Library & Off-site

Holdings

Details

Additional Authors

• McLaughlin, Curtis P.
• Kaluzny, Arnold D.

Description

xxvi, 678 pages : illustrations; 24 cm

Subjects

• Total Quality Management > methods
• Total quality management > United States
• Delivery of Health Care > organization & administration
• Medical care > United States > Quality control

Bibliography (note)

• Includes bibliographical references (p. 628-662) and index.

Contents

Ch. 1. Defining quality improvement / Curtis P. McLaughlin and Arnold D. Kaluzny -- Ch. 2. Does TQM/CQI work in health care? / Curtis P. McLaughlin and Kit N. Simpson -- Ch. 3. The outcome model of quality / Susan I. DesHarnais and Curtis P. McLaughlin -- Ch. 4. Measurement and statistical analysis in CQI / Diane L. Kelly and Susan Paul Johnson -- Ch. 5. Measuring consumer satisfaction / Shulamit L. Bernard and Lucy A. Savitz -- Ch. 6. Understanding and improving team effectiveness in quality improvement / Bruce Fried and William R. Carpenter -- Ch. 7. CQI, transformation, and the "learning" organization / Vaughn M. Upshaw, Arnold D. Kaluzny and Curtis P. McLaughlin -- Ch. 8. Measuring & assessing adverse medical events to promote patient safety / Lucy A. Savitz and Shulamit L. Bernard -- Ch. 9. The human face of medical error : classification and reduction / Joseph G. Van Matre, Donna J. Slovensky and Curtis P. McLaughlin -- Ch. 10. Information management and technology for CQI / Curtis P. McLaughlin and David C. Kibbe -- Ch. 11. Integrating approaches to health professional development with approaches to improving patient care / Julie J. Mohr and Paul Batalden -- Ch. 12. Quality improvement in primary care : the role of organization, collaboratives, and managed care / Leif I. Solberg, Thomas E. Kottke and Milo L. Brekke -- Ch. 13. CQI in contract research organizations / William A. Sollecito and Kaye H. Fendt -- Ch. 14. Continuous quality improvement in public health organizations / Glen P. Mays and Paul K. Halverson -- Ch. 15. Inquiring into the quality and safety of care in the academic clinical microsystem / Julie J. Mohr, Paul Batalden and Paul Barach -- Ch. 16. Quality : from professional responsibility to public policy and back again / Curtis P. McLaughlin and Arnold D. Kaluzny -- Case 1. Intermountain health care / Richard M. J. Bohmer, Amy C. Edmondson and Laura R. Feldman -- Case 2. Quality in pediatric subspecialty care / William A. Sollecito, Peter A. Margolis, Paul V. Miles, Robert Perelman and Richard B. Colletti -- Case 3. Community-based quality improvement efforts in Kingsport, Tennessee / Curtis P. McLaughlin and Kit N. Simpson -- Case 4. West Florida Regional Medical Center / Curtis P. McLaughlin -- Case 5. Rex healthcare and service line teams / Curtis P. McLaughlin and Linda C. Jordan -- Case 6. Dr. Johnson, network medical director / William Q. Judge and Curtis P. McLaughlin -- Case 7. North Carolina science to service project / Beth Melcher and Christina Rausch -- Case 8. Transforming health care : the president's health information technology plan -- App. A. Malcolm Baldrige award 2004 health care criteria for performance excellence.

ISBN

0763727121 (hardcover)

LCCN

2005007393

OCLC

• ocm58533741
• SCSB-5212502

Owning Institutions

Columbia University Libraries