Research Catalog

Labour in business process outsourcing : a case study of call centre agents

Title
Labour in business process outsourcing : a case study of call centre agents / Babu P. Ramesh.
Author
Remesh, Babu P.
Publication
NOIDA : V.V. Giri National Labour Institute, 2004.

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Details

Additional Authors
V.V. Giri National Labour Institute.
Description
32 pages; 25 cm.
Summary
Case study in NOIDA, India.
Series Statement
NLI research studies series ; no. 051/2004
Uniform Title
NLI research studies series ; no. 2004/051.
Subject
  • Call centers > Noida > Employees
  • Contracting out > Noida > Employees
Bibliography (note)
  • Includes bibliographical references (p. 32).
LCCN
2004329373
OCLC
  • ocm56903780
  • SCSB-5226465
Owning Institutions
Columbia University Libraries