Research Catalog

Title

Patient satisfaction : understanding and managing the experience of care / Irwin Press.

Author

Press, Irwin.

Publication

Chicago, IL : Health Administration Press, [2006], ©2006.

Items in the Library & Off-site

Holdings

Details

Description

xvii, 262 pages : illustrations; 23 cm.

Series Statement

ACHE management series

Uniform Title

Management series (Ann Arbor, Mich.)

Subject

• Patient satisfaction
• Physician and patient
• Medical care > Quality control
• Patient Satisfaction
• Physician-Patient Relations

Note

• Previous ed. has subtitle: Defining, measuring, and improving the experience of care.

Bibliography (note)

• Includes bibliographical references.

Contents

1. Justifying the effort : patient satisfaction and the quality of care -- 2. Justifying the effort : patient satisfaction and organizational effectiveness -- 3. The basics of patient satisfaction -- 4. Digging deeper : patient versus clinical cultures -- 5. Dealing with cultural diversity -- 6. From theory to method : using your survey data effectively -- 7. Mining the data for insights -- 8. From data to action -- 9. From action to satisfaction - creating a culture, not just a program -- 10. Fifty nifty ideas for improving patient satisfaction / Mary Malone -- 11. The emergency department : a special case -- 12. Implementing change.

ISBN

1567932509 (alk. paper)

LCCN

• 2005054579
• 9781567932508

OCLC

• ocm61704001
• SCSB-5240974

Owning Institutions

Columbia University Libraries