Research Catalog

Title

Sense & respond : capturing value in the network era / edited by Stephen P. Bradley and Richard L. Nolan.

Publication

Boston, Mass. : Harvard Business School Press, [1998], ©1998.

Items in the Library & Off-site

Holdings

Details

Additional Authors

• Bradley, Stephen P., 1941-
• Nolan, Richard L.

Description

xi, 339 pages : illustrations; 24 cm

Summary

"Here, in a collection of timely and thought-provoking essays, today's leading technology experts explore how the emerging Network Era is creating opportunities for firms that can adapt to the new "sense and respond" mandate." "Editors Stephen Bradley and Richard Nolan have compiled an impressive resource for executives seeking to capture maximum value from information technology. Drawing on a wide range of company and industry examples, the contributors build compelling scenarios that reveal what future customer interactions might look like and address what companies must do - today - to capitalize on emerging opportunities."--BOOK JACKET.

Alternative Title

Sense and respond

Subjects

• Bedrijfsleven
• Client/server computing
• Informatietechnologie
• Business enterprises > Computer networks
• Computernetwerken

Bibliography (note)

• Includes bibliographical references (p. 319-320) and index.

Contents

Pt. 1. Creating and Capturing Value -- 1. Capturing Value in the Network Era / Stephen P. Bradley and Richard L. Nolan -- 2. The Converging Worlds of Telecommunication, Computing, and Entertainment / P. William Bane, Stephen P. Bradley and David J. Collis -- 3. Telecommunications: Building the Infrastructure for Value Creation / Jerry A. Hausman -- Pt. 2. Sensing the Customer -- 4. Strategic Uncertainty and the Future of Online Consumer Interaction / Eric K. Clemons and Stephen P. Bradley -- 5. Delivering Customer Value Through the World Wide Web / Kathy Biro -- 6. Using Geographic Information Systems to Sense and Respond to Customers / Brian E. Mennecke, Jack Dangermond and P. J. Santoro -- 7. Seeing Through the Customer's Eyes with Computer Imaging / Gerald Zaltman and Linda J. Schuck -- Pt. 3. Responding with Capabilities -- 8. Product Development on the Internet / Marco Iansiti and Alan MacCormack -- 9. The Emergence of Internetworked Manufacturing / David M. Upton and Andrew P. McAfee -- 10. Virtual Value and the Birth of Virtual Markets / John J. Sviokla -- 11. Real Shopping in a Virtual Store / Raymond R. Burke -- Pt. 4. Transforming the Organization -- 12. Inventing the Organizations of the Twenty-first Century: Control, Empowerment, and Information Technology / Thomas W. Malone -- 13. Virtual Teams: Using Communications Technology to Manage Geographically Dispersed Development Groups / Dorothy A. Leonard, Paul A. Brands and Amy Edmondson -- 14. Virtual Offices: Redefining Organizational Boundaries / Richard L. Nolan and Hossam Galal.

ISBN

0875848354 (alk. paper)

LCCN

97039970

OCLC

• ocm37608270
• SCSB-8814603

Owning Institutions

Columbia University Libraries