Research Catalog
The Starbucks experience : 5 principles for turning ordinary into extraordinary
- Title
- The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli.
- Author
- Michelli, Joseph A., 1960-
- Publication
- New York : McGraw-Hill, [2007], ©2007.
- Supplementary Content
Items in the Library & Off-site
Filter by
2 Items
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Request in advance | HD9199.U54 S736 2007 | Off-site | |
Not available - Please for assistance. | Text | Use in library | Off-site |
Holdings
Details
- Description
- xiv, 208 pages; 22 cm
- Summary
- "The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners" - and the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."--BOOK JACKET.
- Subject
- Bibliography (note)
- Includes bibliographical references (p. 183-193) and index.
- Contents
- Principle 1. Make it your own -- Principle 2. Everything matters -- Principle 3. Surprise and delight -- Principle 4. Embrace resistance -- Principle 5. Leave your mark.
- ISBN
- 0071477845 (alk. paper)
- 9780071477840
- LCCN
- 2006016788
- OCLC
- ocm70167481
- SCSB-5924978
- Owning Institutions
- Columbia University Libraries