Research Catalog

Creating great visitor experiences : a guide for museums, parks, zoos, gardens, & libraries

Title

Creating great visitor experiences : a guide for museums, parks, zoos, gardens, & libraries / Stephanie Weaver.

Author

Weaver, Stephanie, 1961-

Publication

Supplementary Content

Available Online

Table of contents only

Items in the Library & Off-site

Filter by

1 Item

Item details
Status	Format	Access	Call Number	Item Location
Request for On-site Use Request Scan How do I pick up this item and when will it be ready?	Text	Request in advance	AM11 .W43 2007	Off-site

Details

Description

207 pages; 24 cm.

Series Statement

Experienceology guide

Uniform Title

Experienceology guide.

Subjects

Bibliography (note)

Includes bibliographical references (p. 189-200) and index.

Contents

The need for change -- Ch. 1. Competing in an experience-driven world -- Ch. 2. The bear on the bicycle : the visitor experience defined -- Your visitors and your staff -- Ch. 3. What do they want? -- Ch. 4. Getting them to come back -- Ch. 5. What's in a name? : defining your brand -- Ch. 6. Putting people first -- Your site -- Breaking it down -- Ch. 7. # 1 : invitation - designing an invitation for your guests -- Ch. 8. # 2 : welcome - dust off your first impression -- Ch. 9. # 3 : orientation - lost in space -- Ch. 10. # 4 : comfort - from toilets to typefaces -- Ch. 11. # 5 : communication - craft your words carefully -- Ch. 12. # 6 : sensation - fun and the five senses -- Ch. 13. # 7 : common sense - using your heads -- Ch. 14. # 8 : finale - take a bow -- How to use this book -- Instructions and calendar outlines -- Exercises and resources.

ISBN

9781598741681 (hbk. : alk. paper)
1598741683 (hbk. : alk. paper)
9781598741698 (pbk. : alk. paper)
1598741691 (pbk. : alk. paper)

LCCN

2007004412

OCLC

ocm82772607
SCSB-5927004

Owning Institutions

Columbia University Libraries