Research Catalog
The executive guide to understanding and implementing employee engagement programs : expand production capacity, increase revenue, and save jobs
- Title
- The executive guide to understanding and implementing employee engagement programs : expand production capacity, increase revenue, and save jobs / Patrick L. Townsend and Joan E. Gebhardt.
- Author
- Townsend, Patrick L.
- Publication
- Milwaukee, Wis. : ASQ Quality Press, 2007.
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2 Items
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Not available - Please for assistance. | Text | Request in advance | HD62.15 .T688 2007 | Off-site |
Not available - Please for assistance. | Text | Use in library | Off-site |
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Details
- Additional Authors
- Gebhardt, Joan E.
- Description
- x, 77 pages : illustrations; 23 cm.
- Summary
- "This book describes and discusses the whys and hows of 100% employee involvement in improving everything an organization does, as well as the integral and all-important role of leadership in achieving 100% participation. Given the proven return-on-investment of an effective 100% continual improvement effort in terms of time alone, this presents the only logical, intelligent, and defendable approach. Ideas are presented in such a way as to make it evident that success is possible and that positive results are within reach through the theory and tools presented." "This book is for anyone who is currently in a position to impact the future of an organization - or anyone who hopes to be in a position to lead or support such an effort in the future. This includes not only for-profit business enterprises, but any organization. For many, this approach to performance excellence will require a willingness to rethink their approach both to other people and to the workplace. Once you head down this path, everything changes."--BOOK JACKET.
- Series Statement
- The asq quality management division economics of quality book series
- Uniform Title
- ASQ Quality Management Division economics of quality book series.
- Subjects
- Bibliography (note)
- Includes bibliographical references (p. 73) and index.
- Contents
- Ch. 1. Democracy in action -- Ch. 2. From the background to the foreground -- Ch. 3. How does a complete quality process impact cost or revenue? -- Ch. 4. How do I implement ...? -- App. A. The Baldrige and leadership : then and now -- App. B. Doing it -- App. C. OK, define 100 percent.
- ISBN
- 9780873897181 (pbk. : alk. paper)
- 0873897188 (pbk. : alk. paper)
- LCCN
- 2007017955
- OCLC
- 123912676
- ocn123912676
- SCSB-5931216
- Owning Institutions
- Columbia University Libraries