Research Catalog

Mediating citizen complaints against police officers : a guide for police and community leaders

Title
Mediating citizen complaints against police officers : a guide for police and community leaders / authors, Samuel Walker, Carol Archbold, Leigh Herbst.
Author
Walker, Samuel, 1942-
Publication
Washington, D.C. (1100 Vermont Ave., NW, Washington, DC 20530) : U.S. Dept. of Justice, Office of Community Oriented Policing Services, 2002.

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Details

Additional Authors
  • Archbold, Carol
  • Herbst, Leigh
  • United States. Dept. of Justice. Office of Community Oriented Policing Services
Description
vii, 73 p.; 28 cm.
Summary
This report provides guidance in helping police and community leaders develop successful mediation programs for addressing citizen complaints against police officers. The first chapter defines mediation as "the informal resolution of a complaint or dispute between two parties through a face-to-face meeting in which a professional mediator serves as a neutral facilitator and where both parties ultimately agree that an acceptable resolution has been reached." The goals of mediation are to achieve understanding of the issues involved in the complaint, solve any problems associated with the complaint, and achieve reconciliation between the parties. The second chapter outlines the potential benefits of mediation for police officers, citizen complainants, police accountability, community policing, the complaint process, and the criminal justice system. The third chapter discusses the key issues in developing a mediation program for citizen complaints against police. Among the issues addressed are voluntary participation, case eligibility, the mediation of racial and ethnic-related complaints, the mediation of complaints by women, potential language and cultural barriers, case screening, police discipline and accountability, and getting both sides to the table. Other issues addressed pertain to the mediation session itself and the enforcement of agreements. Chapter four presents results from a survey of existing citizen complaint mediation programs. The concluding chapter describes a model for a successful mediation program for citizen complaints against police. 100 references
Alternative Title
Guide for police and community leaders
Subject
  • Community policing > United States > Handbooks, manuals, etc
  • Mediation > United States > Handbooks, manuals, etc
  • Dispute resolution (Law) > United States > Handbooks, manuals, etc
  • Neighborhood justice centers > United States > Handbooks, manuals, etc
Note
  • Shipping list no.: 2003-0009-P.
  • "Created date: August 2, 2002"--P. [4] of cover.
  • "E04021486"--P. [4] of cover.
Bibliography (note)
  • Includes bibliographical references (p. 67-73).
Additional Formats (note)
  • Also available via Internet from the UDOJ/COPS web site. Address as of 10/24/2002: http://www.usdoj.gov/cops/pdf/cp%5Fresources/pubs%5Fppse/e04021486web.pdf; current access is available via PURL.
Contents
Acknowledgements -- About the authors -- Introduction -- Chap. 1. Mediation : definition and goals -- Chap. 2. Potential benefits of mediation -- Chap. 3. Key issues in mediation -- Chap. 4. Existing citizen complaint mediation programs -- Chap. 5. Planning for a successful mediation program -- Conclusion -- References.
LCCN
2002485548
OCLC
  • ocm50859867
  • 50859867
  • SCSB-5417255
Owning Institutions
Columbia University Libraries