Research Catalog

Title

The next available operator : managing human resources in Indian business process outsourcing industry / edited by Mohan Thite and Bob Russell.

Publication

New Delhi, India : Response Books ; Thousand Oaks, Calif. : Sage Publications, 2009.

Items in the Library & Off-site

Holdings

Details

Additional Authors

• Thite, Mohan.
• Russell, Bob, 1950-

Description

xiii, 316 pages : illustrations; 22 cm

Subject

• Call centers > India > Personnel management
• Human capital > India > Management
• Call centers > Personnel management > Cross-cultural studies
• Human capital > Management > Cross-cultural studies

Bibliography (note)

• Includes bibliographical references and index.

Contents

Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor ... [et al.] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar.

ISBN

• 9788178299327 (PB)
• 8178299321 (PB)

LCCN

2008050968

OCLC

• ocn278980757
• 278980757
• SCSB-9034848

Owning Institutions

Columbia University Libraries