Research Catalog

The service edge : 101 companies that profit from customer care

Title
The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
Author
Zemke, Ron.
Publication
New York : New American Library, 1989.

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TextRequest in advance HF5415.5 .Z46 1989Off-site

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Details

Additional Authors
  • Schaaf, Dick.
  • Peters, Thomas J.
Description
xviii, 584 pages; 24 cm
Subjects
Note
  • "NAL books."
  • Includes index.
Bibliography (note)
  • Bibliography: p. 570-576.
ISBN
0453006477 :
LCCN
88028869
OCLC
  • 18496417
  • ocm18496417
Owning Institutions
Columbia University Libraries