Research Catalog

Title

Best practices in talent management : how the world's leading corporations manage, develop, and retain top talent / Marshall Goldsmith and Louis Carter, editors.

Publication

San Francisco : Pfeiffer ; [West Palm Beach, Fla.] : BPI/Best Practice Institute, c2010.

Items in the Library & Off-site

Details

Additional Authors

• Carter, Louis.
• Goldsmith, Marshall.

Description

xxx, 305 p. : ill.; 25 cm.

Summary

"Best Practices in Talent Management offers a hands-on resource, which contains the most current and important information on how to attract, retain, and motivate top talent within any organization." "Designed to meet the needs of today's organizations, this handbook is filled with practical advice on how to implement employee and customer-centered programs that emphasize consensus building; self, group, organizational, and one-on-one awareness and effective communication; clear connections to overall business objectives; and quantifiable business results."--BOOK JACKET.

Series Statement

[Pfeiffer essential resources for training and HR professionals]

Uniform Title

Pfeiffer essential resources for training and HR professionals.

Subject

• Employee retention
• Executive ability
• Executives > Training of
• Leadership

Note

• Series statement from jacket.

Bibliography (note)

• Includes bibliographical references and index.

Contents

Introduction / Louis Carter -- Ch. 1. Avon Products, Inc / Marc Effron -- Ch. 2. Bank of America / Brian Fishel and Jay Conger -- Ch. 3. Corning Incorporated / Richard A. O'Leary, Gary Jusela and Heath N. Topper -- Ch. 4. Customer and Enterprise Services (CES) Division / Michael Schecter, John Parker and Judy Zaucha -- Ch. 5. Ecolab, Inc / Robert C. Barmett, Michael L. Meyer, Sarah J. Murphy and Susan M. Metcalf -- Ch. 6. GE Money Americas / Tammy Grisham and D. Zachary Misko -- Ch. 7. Internal Revenue Service / Susan Clayton, Victoria Baugh and Mathew J. Ferrero -- Ch. 8. Kaiser Permanente Colorado Region / Margaret Turner -- Ch. 9. McDonald's / James Intagliata and Neal Kulick -- Ch. 10. Microsoft Corporation / Shannon Wallis, Brian O. Underhill and Carter McNamara -- Ch. 11. Murray & Roberts Limited / Zelia Soares -- Ch. 12. Porter Novelli / Greg Waldron -- Ch. 13. Southern Company / Jim Greene -- Ch. 14. Whirlpool Corporation / Kristen Weirick -- Epilogue / William J. Rothwell -- About Best Practice Institute.

ISBN

• 9780470499610 (cloth)
• 0470499613 (cloth)

LCCN

2009036634

Owning Institutions

Columbia University Libraries