Research Catalog

Mastering the unpredictable : how adaptive case management will revolutionize the way that knowledge workers get things done / [edited by] Keith D. Swenson.

Title
Mastering the unpredictable : how adaptive case management will revolutionize the way that knowledge workers get things done / [edited by] Keith D. Swenson.
Publication
Tampa, Fla. : Meghan-Kiffer Press, 2010.

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Details

Additional Authors
Swenson, Keith D.
Description
x, 337 p. : ill.; 23 cm.
Subject
  • Knowledge management
  • Management
  • Organizational effectiveness
  • Strategic planning
  • Technological innovations > Management
  • Workflow
Bibliography (note)
  • Includes bibliographical references (p. 319-326) and index.
Contents
Foreword / Connie Moore -- Introduction / Nathaniel Palmer -- Chapter 1. The Nature of Knowledge Work / Keith D. Swenson -- Chapter 2. What to Do When Modeling Doesn't Work / Jacob P. Ukelson -- Chapter 3. Moving from Anticipation to Adaptation / Tom Shepherd -- Chapter 4. Technology for Case Management / John T. Matthias -- Chapter 5. The Elements of Adaptive Case Management / Max J. Pucher -- Chapter 6. Data Orientation / Dana Khoyi -- Chapter 7. Templates, Not Programs / Keith D. Swenson -- Chapter 8. Healthcare / David Hollingsworth -- Chapter 9. Improving Knowledge Work / Frank Michael Kraft -- Chapter 10. Innovation Management / Theodoor van Donge -- Chapter 11. Achieving Agility / Dermot McCauley -- Chapter 12. The Next Evolution of Continuous Improvement / Julie Miller -- Chapter 13. Historical Perspective / Keith D. Swenson -- Epilogue / Keith D. Swenson.
ISBN
  • 0929652126
  • 9780929652122
Owning Institutions
Columbia University Libraries