Research Catalog

Service breakthroughs : changing the rules of the game

Title
Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
Author
Heskett, James L.
Publication
New York : Free Press ; Toronto : Collier Macmillan Canada, [1990], ©1990.

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Details

Additional Authors
  • Sasser, W. Earl.
  • Hart, Christopher W. L.
Description
xii, 306 pages : illustrations; 24 cm
Subjects
Bibliography (note)
  • Includes bibliographical references (p. 279-293) and index.
ISBN
0029146755
LCCN
90034202
OCLC
  • 21303442
  • ocm21303442
Owning Institutions
Columbia University Libraries