Research Catalog

Lean hospitals : improving quality, patient safety, and employee engagement / Mark Graban ; foreword by John Toussaint.

Title: Lean hospitals : improving quality, patient safety, and employee engagement / Mark Graban ; foreword by John Toussaint.
Author: Graban, Mark.

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Item details
Status	Format	Access	Call Number	Item Location
Request for On-site Use Request Scan How do I pick up this item and when will it be ready?	Text	Use in library	RA971 .G647 2012	Off-site

Details

Description

xxi, 245 p. : ill.; 26 cm.

Summary

"The new edition of this Shingo Prize-winning international bestseller lays out a framework for defining and understanding Lean hospitals. It starts off by examining the challenges faced by hospitals, including rising costs, falling reimbursement rates, employee retention, and patient safety and satisfaction. Full of examples and case studies, the second edition has been updated to reflect current pressures on hospitals, including the Affordable Care Act, and includes new and updated case studies. New material includes discussions on process audits, performance measures and suggestion management as well as a new chapter on strategy deployment"--Provided by publisher.

Subject

ISBN

1439870438 (pbk. : alk. paper)
9781439870433 (pbk. : alk. paper)

LCCN

2011020421

Owning Institutions

Columbia University Libraries