Research Catalog

Baldrige 20/20 : an executive's guide to the criteria for performance excellence : featuring data and stories from organizations that used the criteria to become U.S. role models / with forewords by Rosabeth Moss Kanter and Gregory R. Page.

Title
Baldrige 20/20 : an executive's guide to the criteria for performance excellence : featuring data and stories from organizations that used the criteria to become U.S. role models / with forewords by Rosabeth Moss Kanter and Gregory R. Page.
Publication
Gaithersburg, MD : Baldridge Performance Excellence Program, National Institute of Standards and Technology, [2011].

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Details

Additional Authors
  • American Society for Quality.
  • National Institute of Standards and Technology (U.S.)
Description
xiii, 116 p. : col. ill.; 26 cm.
Subject
  • Malcolm Baldrige National Quality Award
  • Total quality management > Evaluation
  • Total quality management > United States > Case studies
ISBN
  • 9780615562674
  • 0615562671
Owning Institutions
Columbia University Libraries